Tour Guide at The Star (Dallas Cowboys HQ)

Job Summary

Tour Guide at The Star (Dallas Cowboys HQ) with Legends in Frisco, TX

Legends jobs

Sports Jobs in Frisco, TX

Ticket Operations: Ticket Operations

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Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities:
- Provide exceptional customer service to ALL visitors
- Welcome each visitor and serve them as they begin the tour
- Deliver a high level of customer service to each guest, resolving issues and referring issues to a Supervisor as necessary to ensure a pleasant experience.
- Provide facts and historical information about the organizations, visible landmarks, pointing out features of interest and answering questions.
- Ability to perform and present information in a concise, legible manner to our guests . must be able to speak loudly and clearly and have a commanding presence
- Conduct in-depth, specialized talks and walking tours of the Facility.
- Maintain a professional image and pleasant demeanor at all times
- Be knowledgeable about all parts of the facility that are on the tour route and in the script.
- Work with fellow team members to keep tour route monitored in an effective manner
- Performs other duties as necessary or required by management.
- Non-traditional hours (Nights, Weekends & Holidays as necessary)
Qualifications:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

- Excellent customer service
- Experience with public speaking
- Strong problem-solving skills
- Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
- Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
- Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
- Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
- Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
- Detail Oriented
- Ability to work independently and/or in a team environment
- Strong verbal and written communication skills
- Must have computer skills: Microsoft Word, Excel.

Required Qualifications:
- High school diploma or equivalent.
- HIGH level of demonstrated professionalism and customer service.
- Excellent verbal skills . multi-lingual a plus.
- Able to work well within a team environment, offering assistance and support to team members as assigned.
- Able to communicate effectively; including the ability to receive and deliver detailed instruction.
- Must be able to work extended hours due to business requirements including late nights, weekends and holidays.

Physical Requirements:
- Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
- Ability to walk or stand for up to 8 hours per day
- Ability to lift and/ or move up to 25 pounds
- Specific vision abilities required by this job include close vision and distance vision

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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