General Manager The Refinery Fieldhouse

Job Summary

GENERAL MANAGER – The Refinery Fieldhouse

RCI Sports Management Solutions

LOCATION: Garden City, Kansas

STATUS: FULL-TIME (EXEMPT)

POSITION SUMMARY:

The General Manager is the RCI team member responsible for the financial and operating performance of The Refinery, on behalf of its client and ownership group. The objectives for this position include:

• Manage the sports complex operations in terms of scheduling and executing events.
• Maintain the master complex event calendar.
• Manage the physical aspects of the complex including outdoor and indoor areas.
• Responsible for the safety of players, coaches, and guests attending events at the complex in terms of inclement weather situations, injury resources, and physical caretaking of the facility.
• Manage facility maintenance and construction.
• Staff motivation, development, and retention.
• Creating a positive relationship with clients and stakeholders.
• Creating a culture of accountability that supports the organizational values.
• Meeting or exceeding annual performance objectives.
• Facilitating interdepartmental collaboration.
• Implementation of major business initiatives.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Working with personnel, national and state tournament directors, CVB representatives, and tournament personnel, to ensure events programmed for the sports complex are successful both operationally and fiscally.
• Manage the seasonal events of the various sports & events to provide optimum utilization of the facility for events including youth, high school, college, and other professional teams.
• Manage and support direct reports who maintain the physical facilities, prepare the complex for events, as well as provide resources necessary for success.
• Direct and coordinate an organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Work with vendors to provide services to the complex including staffing firms, landscaping and field maintenance, janitorial, and other services as necessary to maintain a safe and operational facility.
• Working with team sponsors both internally and externally, develop and manage the Guest Services Standard for the Complex.
• Responsible for the creation and communication of policies needed for success within the scope of work of the Complex operation.
• Confer with ownership, advisors, support team, and staff members to discuss issues, coordinate activities, and resolve problems.
• Coordinate the development and implementation of budgetary control systems, record-keeping systems, and other administrative control processes.
• Direct personnel activities, including the approval of personnel plans and activities, the selection of directors and other high-level staff, and the establishment and organization of major departments.
• Direct, plan and implement policies, objectives, and activities of organizations or businesses to ensure continuing operations, maximize returns on investments, and increase productivity.
• Implement corrective action plans to solve organizational or departmental problems.
• Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services.
• Represent the organization and promote its objectives at official functions, or delegate representatives.
• Serve as liaisons between organizations, shareholders, and outside organizations.
• Administer programs for the selection of any site location, potential construction needs, and provision of equipment and supplies.
• Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products.
• Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities.
• Prepare budgets for approval, including those for funding and implementation of programs.
• Review reports submitted by staff members to recommend approval or to suggest changes.
• Schedule and monitor continued training seminars for staff on various operational, safety, and legal responsibilities.
• Plan and implement Talent Development Plans for various staff.
• Any additional duties assigned by management staff.

MINIMUM QUALIFICATIONS:

• Prior responsibility in daily P&L management and budget oversight responsibility of $3MM or greater.
• Proven experience in organizing, booking, and operating sports tournaments and events; including but not limited to basketball tournaments, volleyball tournaments, pickleball tournaments, soccer tournaments, entertainment events, and other complex-based activities.
• Operational knowledge of recreation and sports clubs, as well as parties, corporate events, and team building.
• Experience working with convention and visitor bureaus, regional sports commissions, and/or event management booking in a sports and/or convention center.
• A minimum of 5 years of management experience.
• Experience in contract negotiations.
• Operational knowledge of risk management, recreation, and sports clubs, as well as parties, corporate events, team building, and leadership development.
• Sports programming and sports event operations expertise required Proficiency with Microsoft Office products including Word, Excel, PowerPoint and Outlook.
• Bachelor's degree in business management, sports management, hospitality-related field, or equivalent experience.

TRAVEL REQUIREMENTS:

• Minimal travel

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Will be required to sit for extended periods operating a computer.
• Will be required to move about the complex to observe and supervise operations.
• Office and facility have intermittent noise.
• Must be able to lift 50 pounds waist high.