Director of Premium

Job Listing: Director of Premium

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Director of Premium for the Hard Rock Stadium located in Miami Gardens, FL.

Unit Description:

Hard Rock Stadium serves as the home venue for several sports teams and hosts a variety of events. It is the home of the Miami Dolphins NFL team. It is also the venue for major college football games, including the Orange Bowl and the University of Miami Hurricanes home games. The stadium is a prime location for large-scale events, including concerts by major artists, festivals, and other sporting events like motorsports, tennis, and more. The stadium has a seating capacity of approximately 64,767 for football games and for concerts and other events, the capacity can reach up to 75,000.

Job Overview:

The Director of Premium is responsible for leading all aspects of premium hospitality operations, including luxury suites, catering, and premium clubs. This role ensures the seamless delivery of elevated guest experiences across all premium spaces, while driving operational excellence, team development, and revenue growth. The Director of Premium oversees strategic planning, cross-functional coordination, and service execution across all premium environments, ensuring consistency, innovation, and excellence.

Essential Responsibilities:

• Lead and oversee all premium hospitality operations, including luxury suites, catering, and premium clubs, ensuring consistent delivery of high-end experiences across all venues.
• Develop and execute strategic plans to enhance premium services, optimize revenue, and elevate guest satisfaction across all premium touchpoints.
• Provide leadership and mentorship to Suites Managers, Premium Managers, and other premium team members, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with culinary, beverage, and event teams to curate customized menus and experiences tailored to each premium space and clientele.
• Manage budgets and financial performance for all premium departments, ensuring cost control and revenue maximization.

Qualifications/Skills:

• Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness.
• 4-6 years of previous leadership experience in a complex food service environment.
• Experience overseeing premium operations in a stadium, arena, or similar sports environment. 
• Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
• Demonstrated financial acumen with a strong background in P&L management; Previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives.
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish assigned tasks.
• Scheduling flexibility to meet operational needs as business demands require.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Why Join Sodexo Live!?

At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.