Skate Guard - The Ribbon at Glass City Metropark

SKATE GUARD - The Ribbon at Glass City Metropark

Sports Facilities Management, LLC

LOCATION: Toledo, OH

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS SUPERVISOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Ribbon at Glass City Metropark is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, KS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Ribbon at Glass City Metropark is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Skate Guard will be responsible for ensuring the safety and enjoyment of all visitors at the ice rink and will play a crucial role in maintaining a fun and safe environment for guests of all ages and skill levels.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Actively monitor the ice and remind skaters to follow all safety guidelines and rink rules
• Address any unsafe behavior by skaters
• Assist skaters including beginners requiring guidance or individuals who have fallen and need assistance getting up
• Educate skaters about rink rules and encourage compliance to maintain a safe environment
• Assist skaters in the use of appropriate gear such as helmets and skates
• Respond to and notify management of any incidents, accidents, injuries, and altercations
• Provide basic first aid in case of minor injuries
• Alert management and assist with emergency situations as needed
• Assist with special events, including set-up, monitoring, and clean-up as required
• Provide courteous and friendly service to all guests and staff
• Be knowledgeable about the facility, prices, services, promotions, and events
• Know and enforce the facility's policies, procedures, and rules
• Assist in maintaining the cleanliness of the ice and surrounding area
• Report any maintenance issues to the management team
• Assist other departments as necessary
• Complete special projects, daily assignments, and other duties as directed by management

THE IDEAL CANDIDATE HAS:

• 2-4 years of experience in the sports/recreation field
• Strong eye for detail and safety compliance
• Experience in coaching or mentoring athletes or children
• Proven success in being a quality team member
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

• First-Aid/CPR certification
• Can work with a wide variety of age groups
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Previous experience as a Skate Guard or in a similar role is preferred
• Have sports experience or an interest to learn
• Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Facility has intermittent noise
• Must be able to skate for extended periods
• Must be able to walk intermittently
• Must be able to work in cold environments for prolonged periods of time